Agreement and parties
These Terms of Service (the “Terms”) are a contract between you and Narlinx (“Narlinx”, “we”, “us”) for use of the Narlinx platform: the marketing site at narlinx.com, the product application at app.narlinx.com, related APIs, IoT ingest endpoints, and companion applications we make available (together, the “Service”).
By creating an account, accepting an invitation, checking the box that you agree, or using the Service, you accept these Terms and the Privacy Policy (including its cookie disclosures). If you use the Service on behalf of an organization, you represent that you can bind that organization, and “you” includes that organization.
The Service is a B2B operations platform. It is not offered to consumers as a household product. You must be at least 18 years old.
Accounts, organizations, and access
You must provide accurate registration details and keep them current. You are responsible for credentials issued to you, including passwords, session tokens, and API keys (including service-account keys prefixed for ingest).
The Service is organized around organizations. A user may belong to more than one organization. Roles, abilities, and site-level assignments determine what members can see and change. Owners and administrators are responsible for inviting people, choosing roles, and revoking access.
Invitations are sent by email and expire. Membership starts only after the invitation is accepted. You must keep API keys secret and rotate them if they leak.
Customer data and platform data
You (or your organization) retain all rights in organization content you submit to the Service: device and asset records, telemetry, events, outdoor and indoor location, geofences, rules, flows, logs, uploaded files, notification content, and similar operational data (“Customer Data”).
You grant Narlinx a worldwide license to host, process, transmit, display, and otherwise use Customer Data only as needed to provide, secure, and improve the Service, to follow your instructions in the product, and to meet law.
Narlinx retains rights in the Service itself, including software, documentation, templates, and usage metrics that do not identify your organization (“Platform Data”). These Terms do not sell Customer Data to us.
Processing of operational data
For personal data in Customer Data, your organization is the data controller (or equivalent under KVKK) and Narlinx is the processor (data processor / veri işleyen). We process that data on documented instructions, which you give by configuring and using the Service.
We will not use Customer Data to market to third parties. We will keep it confidential, apply appropriate technical and organizational measures, and require subprocessors we use for the Service to protect it. Using the AI assistant is an instruction to send the relevant conversation and context to our AI subprocessor as described in the Privacy Policy.
When an organization is closed or these Terms end, we will delete or return Customer Data within a reasonable period, except copies we must keep for legal, security, or backup purposes, which we isolate and then delete on the backup cycle. Account data we control (for example your login identity) is described in the Privacy Policy.
Acceptable use
You may use the Service only for lawful operations of your organization. You must not:
- Probe, access, or command devices, sites, or organizations you are not authorized to operate
- Interfere with other customers, ingest pipelines, or security controls
- Upload malware, or attempt to bypass authentication, quotas, or site scoping
- Use the Service to violate export, privacy, telecommunications, or workplace safety law
- Resell the Service or present it as your own product without a written agreement with us
Device commands and operational risk
The Service can send commands, rules, flows, and alerts that affect equipment, sites, and people in the physical world. You are solely responsible for whether a command is safe and authorized, for who in your organization can send it, and for the consequences of sending it.
Narlinx does not operate your sites. We do not warrant that a command will be delivered, executed, or appropriate for your process. Keep a human in the loop for anything that can injure people, damage property, or violate a permit.
AI assistant
The product includes an optional text and voice assistant. Voice and text are sent to OpenAI to run the session. We persist conversations on our side for the organization so operators can continue a thread and for audit.
AI output can be wrong, incomplete, or unsafe to execute without review. It is not a substitute for qualified operations, engineering, or legal judgment. Do not put secrets in a prompt that you are not willing to send to OpenAI. Location and other Customer Data may be included when the assistant uses tools against your organization.
We may change models, tools, or availability as the feature evolves. Plan limits may cap AI use.
Plans, trials, and fees
New organizations receive a time-limited trial on a higher plan (currently thirty days on Pro) and then move to the Free plan unless a paid subscription is in force. Features, quotas, and trial length are described in the product and may change.
We do not currently charge cards in the product. If we introduce paid billing, fees, taxes, invoices, and cancellation will be shown in the product or an order form before you pay. Until then, these Terms still apply to trial and Free use.
We may enforce plan limits in the Service. Exceeding a quota is not a grant of extra capacity.
Availability and support
We aim to keep the Service available but do not promise a specific uptime, latency, or ingest SLA unless a separate written order says so. Maintenance, faults, third-party networks, and your devices can interrupt service.
Support is offered through the channels we publish (including info@narlinx.com). We may provide updates, and you must use a supported version of the web or companion app.
Intellectual property and confidential information
Narlinx and its licensors own the Service, brand, and documentation. You own Customer Data. Feedback you give us may be used to improve the Service without obligation to you.
Each party must protect the other’s non-public information obtained through the Service with reasonable care and use it only to perform under these Terms. Customer Data is your confidential information. Our product design, non-public APIs, and security details are ours.
Warranties, liability, and indemnity
The Service is provided “as is”. To the extent Turkish mandatory law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service or AI output is error-free or that telemetry is complete.
To the extent permitted by law, Narlinx is not liable for indirect, incidental, special, or consequential loss, lost profits, lost data, or operational downtime. Our total liability arising out of the Service is limited to the fees you paid us for the Service in the twelve months before the claim; if you paid nothing (trial or Free), that cap is zero, except where Turkish law forbids a limitation (including liability for intent or gross negligence, and for death or personal injury caused by our fault).
You will defend and indemnify Narlinx against claims arising from Customer Data, your commands, your devices, your violation of these Terms, or your infringement of a third party’s rights, except to the extent caused by our willful misconduct.
Suspension and termination
You may stop using the Service and ask us to close an organization. We may suspend or terminate access if you breach these Terms, if we must do so for security or law, or if we discontinue the Service with reasonable notice where practicable.
On termination, your license to use the Service ends. Provisions that should survive (including Customer Data licenses needed for wind-down, confidentiality, IP, liability, and governing law) remain in force.
Changes to these Terms
We may update these Terms. We will post the new version on narlinx.com and change the effective date. If a change is material, we will also notify account email addresses we have on file when reasonably possible. Continued use after the effective date is acceptance of the updated Terms. If you do not agree, stop using the Service and close the organization.
Governing law and disputes
These Terms are governed by the laws of the Republic of Turkey, without regard to conflict-of-law rules. The courts of Turkey have exclusive jurisdiction, unless mandatory consumer or data-protection rules give you a non-waivable forum (which we do not expect for this B2B Service).
KVKK and, where it applies, the EU General Data Protection Regulation (GDPR) continue to apply to personal data as described in the Privacy Policy. Nothing in this section limits a data subject’s right to complain to the Personal Data Protection Authority or a competent supervisory authority.
Contact
Narlinx is the operator of the Service. Write to info@narlinx.com for these Terms, privacy applications, and security notices. We have not published a separate registered office on this page; use that email until we list a postal address.